Shipping policy

Domestic Shipping Policy

Shipment processing time

All ready-to-ship orders are processed within 10 business days. Items that are made-to-order, such as throw pillows, blankets, some jewelry, and customizable items may have longer processing times, which are detailed in the item's listing.

We typically do not ship on weekends or holidays. If our business is experiencing a high volume of orders, such as during the winter holiday season, processing time may be delayed. We will let you know through email and website notices if we are experiencing delays.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
United States Flat Rate	3-5 business days	$5
United States Flat Rate for orders over $65	3-5 business days	FREE

*At this time, we are not able to ship outside of the United States. We hope to be able to add this service in the future.

Shipment to P.O. boxes or APO/FPO addresses

Some items cannot be shipped to P.O. Boxes. Any shipping limitations will be detailed in the item description. We will ship to APO/FPO addresses, but we cannot guarantee delivery times to these addresses because they vary so widely.

Shipment confirmation and order tracking

You will receive a shipping confirmation and tracking number as soon as we print the label for your order. Please allow at least 24 hours for the carrier to receive the package and scan the item into their system. 

In rare cases for very lightweight items, tracking may not be available.

Customs, duties, and taxes

The Carnelian Cauldron is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

The Carnelian Cauldron is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. 

International Shipping Policy

At this time, we are not able to ship outside of the United States. We hope to be able to add this service in the future.

Returns Policy

You can read our returns and refund policy here.